Frequently Asked Questions

Everything you need to know about shopping with Dakine Australia.

What are your shipping rates and delivery times within Australia?

We offer flat-rate standard shipping across Australia, with free delivery on orders over $150. Standard shipping typically takes 3-7 business days, while express options are available for major metro areas.

Do Dakine products come with a warranty?

Yes, Dakine is built to last. Our technical backpacks and luggage are backed by a Limited Lifetime Warranty against manufacturing defects, while gloves and accessories typically carry a 2-year warranty.

What is your return policy if my gear doesn't fit?

We offer a 30-day return policy for all unused items in their original packaging. If your pack or apparel isn't the right fit, you can return it for a full refund or exchange, excluding shipping costs.

How do I care for and clean my Dakine backpack or surf bag?

We recommend hand washing with mild soap and cold water using a soft-bristled brush. Never put your gear in a washing machine or dryer, as this can damage the protective coatings and hardware.

Are your materials sustainable?

Dakine is committed to reducing our environmental impact. Many of our latest collections utilize recycled PET polyester made from post-consumer plastic bottles and bluesign® approved materials.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Zip Pay for your convenience.